CORIOmaster & CORIOgrapher Help
I can't see my CORIOmaster™ in the Discovered Devices list
What's the problem?
When I tried to find my CORIOmaster™, CORIOmaster mini™, or CORIOmaster micro™ in the Discovered Devices list on the Home window of CORIOgrapher™, I couldn't see it. I tried refreshing the list and it still wasn't there.
Why does this happen?
There might be a lot of CORIOmaster devices on your network and you're having trouble identifying yours.
Your CORIOmaster might be on a different network, there might be a problem with your network or firewall, or you might be in a high-security environment.
What to do
If you've got a long list of CORIOmaster devices with similar names, try these steps to find out which one is yours.
-
Write down the list or take a screenshot, and then turn off your CORIOmaster.
After a few seconds, your CORIOmaster should show as offline.
- If nothing shows as offline, close and open CORIOgrapher.
-
Compare the list to your screenshot.
If a device is missing, it is most likely your device.
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Turn on your CORIOmaster, wait for ten seconds, and see if that device appears again in the list.
You can now select your CORIOmaster.
If your CORIOmaster definitely isn't in the Discovered Devices list, first check your hardware. If your CORIOmaster still isn't in the list, connect directly to your device with an RS-232 serial connection, find the IP address of your CORIOmaster, and use that IP address to log in.
You can't connect to a CORIOmaster using Ethernet and serial connection at the same time. Make sure you log out when you've finished with the serial connection.
API commands are not case-sensitive.
To check your hardware and firmware
- Check that your CORIOmaster is turned on and the LED on the front panel is green.
- Turn your CORIOmaster off and on again.
- When the LED on the front panel is green, on the Home window of CORIOgrapher, select Refresh.
- Check the Ethernet or serial connectors that connect your CORIOmaster to your computer.
-
Check that you are using the latest firmware. You might need to update your firmware.
To find out the IP address of your CORIOmaster
- Connect the RS-232 port on your CORIOmaster to the RS-232 port on your computer with an RS-232 cable.
- Open a suitable terminal application, such as puTTY or HyperTerminal.
-
Set your COM port settings to the following:
Speed (baud)
115200
Data bits
8
Stop bits
1
Parity
None
Flow control
None
-
To log in to the CORIOmaster as an administrator, enter login(admin,adminpw).
Admin and adminpw are the default administrator login details. If you've changed them, use your own login details.
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To check that DHCP is enabled, enter System.Comms.Ethernet.DHCP and press Return.
If the Enabled property is set to On, then go to step 6.
If the Enabled property is set to Off, then go to step 7.
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Find the IP address of your CORIOmaster in the IP_Address property and make a note of it.
Go to step 9.
- Enter System.Comms.Ethernet and press Return.
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Find the IP address of your CORIOmaster in the IP_Address property and make a note of it.
- Enter logout() and press Return.
To log in to your CORIOmaster with an IP address
Log in to your CORIOmaster on the Home window of CORIOgrapher.
- Select Connect to your device.
-
Enter the IP address that you got from the serial connection, and your administrator login details.
There might be a problem with your network or firewall. Talk to your network administrator. You might need to give your CORIOmaster a specific IP address.
Read about changing the IP address of your CORIOmaster
If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support at tech.usa@tvone.com , tech.europe@tvone.com or tech.asia@tvone.com.