CORIOview & CORIOgrapher Help
Troubleshoot it
This section contains frequently asked questions and advice on troubleshooting problems with your CORIOview. If you can't find the help you need, contact your distributor, and if they can't help, contact tvONE support. Contact links are at the bottom of this page.
Troubleshooting topics
General troubleshooting advice
Hardware
- Can I use HDMI extenders with CORIOview™ output modules?
- Checking and updating the CORIOview™ firmware
- Hardware recommendations
- Hardware recommendations
- My Streaming media and 4K playback input module keeps overheating
- Resetting your CORIOview™ to factory default settings
- Returning a product for repair
The Streaming media and 4K playback input module
- Can I save my play queue?
- How do I find the MAC address of my Streaming media and 4K playback input module?
- How fast is my connection to the Streaming media and 4K playback input module?
- I can't hear any audio
- I can't update the firmware of my Streaming media and 4K playback input module
- My Streaming media and 4K playback input module keeps overheating
- The video signal from my Encoder‑100 is delayed
- Which media formats can I add to a play queue?
Connections
Picture
Audio
Encoder‑100
FAQs
- Can I save my play queue?
- Can I use HDMI extenders with CORIOview™ output modules?
- How do I find the MAC address of my Streaming media and 4K playback input module?
- How do I mute audio?
- How fast is my connection to the Streaming media and 4K playback input module?
- How large is the internal storage on a Streaming media and 4K playback input module?
- What's the password for my CORIOview™?
- Which media formats can I add to a play queue?