General troubleshooting checklist

If specific troubleshooting advice isn't helping, or your product has stopped working, go through the points below. If your product still doesn't work, you might need to return it for repair.

Read about returning your product

1. Make sure your product is set up correctly, as shown in this guide.
2. Check that your cables and equipment are all connected firmly.

3. Check that your product is connected to an electrical outlet that is switched on.

   Can you see LED lights on the front of your product?

4. Test your sources by connecting them directly to a display.
5. Test your display by connecting it directly to a source.
6. Test each cable.

7. Try restoring your product to factory default settings.

   Note: during factory reset your custom settings are deleted.

8. Try updating your firmware.

   Note: during a firmware update your custom settings are deleted.