CORIOview & CORIOgrapher Help
You can request to return your product to tvONE™ for repair. When you contact tvONE support, have the following information ready.
- Product type
- Serial number of the faulty unit (this is on the underside of the unit)
- Full details of the issue
- Invoice number (if available)
Contact tvONE support for your area.
- Customers in North, Central, and South America (NCSA), email tech.usa@tvone.com.
- Customers in Europe, the Middle East, and Africa (EMEA), email tech.europe@tvone.com.
- Customers in Asia, email tech.asia@tvone.com.
EMEA and Asia
Customers in EMEA and Asia receive an RMA Request form from tvONE support. Complete the form and return it to tvONE support for your area.
All customers
tvONE support decides if your product needs to return for repair, and, if needed, provide a return authorization number.
Send your product to tvONE by insured carrier or registered mail. Write your return authorization number on the outside of the packaging, and on any documents you send with your product.
You must arrange and pay for shipping and insurance. Products in transit are your responsibility. tvONE does not accept responsibility for products lost in transit.
Do not return a product for warranty repair without a return authorization number. tvONE will not repair your product.