CORIOview & CORIOgrapher Help
What's the problem?
I keep seeing an error message that tells me my Streaming media and 4K playback input module is too hot, or has overheated. The performance of the module is reduced. I've tried restarting my CORIOview™.
Why does this happen?
If the environment around the Streaming media and 4K playback input module is too warm, the module runs above specification, or the fans can't do their job properly, the module can overheat. When the module becomes hot and there is a risk of overheating, the performance of the module is reduced to lower the amount of data processed.
What to do
- Switch off your CORIOview.
- Allow your CORIOview to cool down for at least 20 minutes.
- Restart your CORIOview.
- Place your hand near each fan outlet in turn and check that air is flowing out of your CORIOview.
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Check the environment around your CORIOview.
- Is there anything covering the fan outlets?
- Is the space large enough?
- Is there enough ventilation or cooling? For best results, make sure the air around your CORIOview is a maximum of 20 °C.
- Is there an air gap all around your CORIOview?
- If there are any issues with the environment around your CORIOview, switch off your CORIOview and allow it to cool down while you fix the issues.
Is your Streaming media and 4K playback input module playing media items or streams that are very high resolution and/or high bitrate? Try reducing the resolution or bitrate as much as you can without losing too much quality.
If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support at tech.usa@tvone.com , tech.europe@tvone.com or tech.asia@tvone.com.